Privacy Policy

Your privacy is important to us. This Privacy Policy explains what information NEO Residential collects, how we use it, and your rights regarding your personal data.

1. Information We Collect

1.1 Personal Information You Provide

We may collect:

  • Name

  • Phone number

  • Email address

  • Property address

  • Inquiry details

  • Communication preferences (SMS, email, phone)

1.2 Automatically Collected Information

When you use our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Cookies and tracking data

  • Website usage activity

1.3 SMS Information

If you opt in to receive SMS messages, we collect:

  • Mobile phone number

  • Message content and responses

  • Message delivery/engagement data

2. How We Use Your Information

We use your information to:

  • Provide home-buying services

  • Schedule and confirm appointments

  • Send messages and updates you request

  • Deliver promotional or marketing communications

  • Improve our website and customer experience

  • Comply with legal and regulatory requirements

We do not sell your personal information.

3. SMS/Text Messaging Compliance

By opting in, you agree that:

  • Message frequency may vary

  • Messaging and data rates may apply

  • You may opt out at any time by replying STOP

  • You may request help by replying HELP

We do not share SMS consent or data with third parties except for:

  • Our SMS platform providers

  • Service partners who assist in operating our business

4. Sharing Your Information

We may share information with:

  • Service providers (CRM, SMS platforms, email tools)

  • Title companies (when relevant to your transaction)

  • Contractors supporting property evaluations

  • Legal or regulatory authorities when required

We do not sell personal data to third parties.

5. Cookies & Tracking

Our website may use:

  • Cookies

  • Pixels

  • Analytics tools

These help us improve user experience and understand how visitors use our site.

You may disable cookies through your browser settings.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no system is fully secure, and we cannot guarantee absolute security.

7. Your Rights

You may request to:

  • Access your personal information

  • Update or correct your information

  • Delete your information (where allowed by law)

  • Withdraw SMS or email consent

To make a request, email hello@neoresidential.com.

8. Children’s Privacy

We do not knowingly collect information from individuals under 18 years old. If you believe a minor has provided information, contact us to remove it.

9. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be reflected by the “Last Updated” date above.

10. Contact

For privacy-related questions or requests:
Email: hello@neoresidential.com
Phone: 440.724.2078
Website: https://www.neoresidential.com/