Terms & Conditions

NEO Residential — Terms & Conditions (SMS & Website)

Last Updated: December 2025

Welcome to NEO Residential. By accessing our website, submitting your information, or engaging with our services—including SMS/text messaging—you agree to the following Terms & Conditions. Please read them carefully.

1. About NEO Residential

NEO Residential is a home-buying service operating in Northeast Ohio. We provide homeowners with a fast, transparent, stress-free way to receive offers, request consultations, and communicate with our team.

2. SMS/Text Messaging Program

By opting in to receive text messages from NEO Residential—whether through online forms, keyword opt-ins, paper forms, or verbal consent—you agree to the following:

2.1 Program Description

Messages may include:

  • Property offer updates

  • Appointment confirmations or reminders

  • Follow-ups after inquiries

  • Market updates or service information

  • Promotional or marketing messages

2.2 Frequency

Message frequency may vary based on your interactions with us (typically 1–5 messages per month, but may increase during active conversations).

2.3 Opt-In

You may opt in by:

  • Submitting any website form

  • Texting any of our keywords

  • Requesting information by phone

  • Providing consent in writing

2.4 Opt-Out

You may opt out at any time by replying with:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT

After doing so, you will receive a final confirmation message.

2.5 Help

For assistance, reply HELP or contact us at:
hello@neoresidential.com

2.6 Costs

Message and data rates may apply depending on your mobile carrier plan. NEO Residential is not responsible for carrier or data charges.

3. Eligibility

You must be:

  • At least 18 years old

  • A U.S. resident

  • Using the service for personal, non-commercial use

4. Disclaimers

  • NEO Residential is not responsible for delayed or undelivered messages, as delivery depends on your mobile carrier.

  • Information on our website is for informational purposes and may change without notice.

  • Nothing on the site constitutes legal, tax, or financial advice.

5. Limitation of Liability

To the fullest extent permitted by law, NEO Residential is not liable for:

  • Lost profits

  • Data loss

  • Interruptions in messaging or website availability

  • Damages arising from your use of our services

6. Privacy

By using our website or SMS program, you consent to the terms outlined in our Privacy Policy.

7. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our website or messaging program constitutes acceptance of the updated terms.

8. Contact

For questions about these Terms & Conditions:
Email: hello@neoresidential.com
Phone: 440.724.2078
Website: https://www.neoresidential.com/